Shipping Policy
Delivery Time
Your orders will be delivered by a courier Monday to Friday, between 9am and 5pm (HKT). Please allow extra time for your order to be processed during public holidays and sale periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals. Please also note that delays may occur as a result of pending payment authorizations.
Estimated Delivery Timeframes
| Destination | Delivery Timeframe |
|---|---|
| APAC Region | 3-5 business days |
| Europe | 5-10 business days |
| United States | 10-15 business days |
| Canada | 15-25 business days |
| Other Regions | 10-25 business days |
Note: These timeframes do not include customs clearance.
Shipping Information
1. We do not ship on weekends or banking holidays. Your order will be processed the next working day.
2. The above timeframes are based on the Hong Kong calendar (GMT+8).
3. Please provide valid contact information for parcel notifications.
4. Any failed delivery due to an incorrect or invalid address will require the customer to pay re-shipping fees and any applicable additional charges.
Logistics Tracking Website
Delivery Fees
| Shipping Method | Order Total | Delivery Fee |
|---|---|---|
| DHL | US$0.00 – US$79.00 | US$16.99 |
| DHL | US$79.01 – US$199.00 | US$24.99 |
| DHL | Over US$199.00 | US$29.99 |
| Standard | Over US$79.00 | Free Shipping |
| Standard | US$0.00 – US$78.99 | US$9.99 |
Taxes and Customs Duties
The price shown on our pages is inclusive of import duties. No additional taxes or customs duties will be charged.